Our Agency Strengths

In our view, our value rests with our ability to deliver exceptional and extraordinary performance in three key areas:

Program Design, Negotiation, and Delivery – utilizing the expertise to view your risk exposures and to develop appropriate and competitive solutions. 

Claims Handling – the ability to assist you in working with carriers to expedite prompt and fair claim settlements with courteous and responsive service.  Our Claims Manager, David Norcross, has over twenty five years of experience in claims, twenty three years with our agency, and is held in the highest regard by our customers and insurance carriers.  He is assisted by Kathy Skwiat who also has over twenty five years of claim experience.  They oversee each and every claim from beginning to end, working with company representatives to personally guarantee outstanding claim service.

General Services – Consultation with management and individual employees; insurance (non-legal) review of potential loss exposures presented by leases, office condominium documents, and other contracts;  installation and delivery of insurance policies, schedules, and benefit programs; immediate issuance of Certificates of Insurance and other insurance documents to third parties; review of premium audits and loss control surveys and other similar important services.

All of these functions are performed in a modern, highly automated, office facility. 

KRA Insurance has invested in state-of-the-art computer, voice mail and e-mail networks that assure the best service for the most demanding clientele. All staff members are networked, allowing optimal utilization of available technology to deliver superior customer service. Sales staff and management have 24x7 access to our computer network.

As insurance and financial service consultants, we try to spend most of our time in the field meeting with clients and prospects.  We visit regularly with our clients at their locations to review and update coverages and will meet with your designated representatives on a regular basis to review risk management and insurance programs.  Other visits will be conducted, as you require. Our owners will be personally involved in servicing your firm and meeting with your representatives as needed.  We are always available to meet with individuals and their families to review personal risk matters, at home, if desired.